Our terms and conditions of hire

Booking

Your booking is secured on receipt of payment of a deposit as specified on your order confirmation. Full payment is required 6 weeks prior to booking. We shall confirm receipt of payment. Payment is taken as confirmation of acceptance of terms and conditions.

Cancellation

6 weeks notice is required for a full refund. No refund will be provided if less than 6 weeks notice is given.

Cleaning

We ask that all furniture is thoroughly cleaned before the agreed pick up time. If the items have not been cleared of debris and cleaned sufficiently we may withhold part of the deposit for cleaning. This is limited at £1 per item. For example 20 chairs and 5 tables, maximum cleaning charge would be £25.

Deposit

A deposit will be requested at time of booking, this will be to secure your booking and act as a damage deposit.

We are realistic in our expectations and know some wear and tear is likely, we do ask that care is taken and items are left in a clean, useable state. The items we supply are hardwearing so although we do ask for a deposit, we only withhold this where we feel suitable care has not been taken. Items must not be left outside overnight or in the case of bad weather.

Refund of deposit will be processed ASAP after collection/return of items (typically within 3 days) by bank transfer.

Maintenance

Between each hire we clean and sanitize all products, service and check for damage. If you feel that an item hire does not meet these high standards we ask that you let us know immediately and not after the product has been hired.

Substitutions 

All items are reserved for a specific customer's event. In the unlikely event that the product(s) you have booked become damaged from a previous event and this will affect your booking we will contact you immediately and offer a full refund or substitution. 

3rd Parties (e.g childcare)

We have links to many other suppliers and providers. We are not responsible for the services of a 3rd party and you will need to agree to their terms & conditions directly.

Delivery

We have a flexible approach to delivery and collection. Our delivery and collection charges are detailed on the website. We attempt to combine deliveries where possible to provide the best value to our clients.

Exact delivery times can be subject to traffic and other factors out of our control. We will provide you with an expected delivery and collection time and endeavor to update you of delays as soon as possible. Partial refunds will not be given for late delivery or collection.

We cannot accept responsibility from any loss, damage, or expense arising from industrial action, terrorist activity, adverse weather conditions or any other event outside our control.

Unforeseen Circumstances

If equipment cannot be supplied on the agreed date because of circumstances beyond our reasonable control, a full refund will be made and What About The Kids Ltd will not be liable to pay further compensation to the Hirer.

The liability of What About The Kids Ltd for any claims made by the hirer will not exceed the contract charge and does not extend to any consequential or financial loss caused by late or non-delivery, unsuitability, breakdown or lawful repossession.

Multiple day hires

Products must be in a secure location overnight and not left outside. You will be required to pay the entire replacement value for any products lost or stolen.

Supervision

As a term of our public liability insurance all products must be used under supervision for which you are responsible. By agreeing to these terms and conditions you are accepting full responsibility for the security and safe use of the equipment until collection or return to What About The Kids Ltd and are confirming you have arranged supervision or have notified all parents that they remain responsible for their children.

Event photography

We always encourage our customers to share pictures of your events which feature our products and we love to blog. Any photos or commentary provided may be published on our website, in providing such content to us you are agreeing for this to be used publicly and for promotional purposes.

Complaints

In the first instance of a complaint, please contact us directly via the contact details listed so we can resolve your problem.

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