What are the delivery costs?

Charges include delivery and collection from our nearest location.

Self collection by prior arrangement from Tunbridge Wells, Paddock Wood, Brentwood, Reading and Wiltshire.

For deliveries outside local area waiting time may be charged for delivery and collection on same day.

Minimum charges will apply to bookings 25 miles + from branch.

Up to 6 miles: £30.00

6 to 10 miles: £40.00

10 to 15 miles: £50.00

15 to 20 miles: £55.00

20 to 25 miles: £65.00 + (minimum hire charge will apply)

For central london bookings parking, ULEZ, and congestion charges may also apply. If these are known in advance we will include on our booking invoice. If these are unknown we will deduct from our damage deposit after the booking has taken place. We can provide all receipts on request to ensure a fair and transparent service.

When will you deliver?

For weddings we usually deliver the morning of your event and pick up the next day. For parties we'll aim to deliver and pick up to your venue/home within a few hours of your party. Late evening pick ups can also be arranged for a little extra charge, if your venue needs to be vacated. On some occasions for weekend bookings we may only be able to offer delivery on a Friday and collections on a Monday, and you will be required to store the furniture overnight - this will all be agreed with you prior to booking.

Please make any specific delivery and collection days/times required clear on the enquiry form.

Can I cancel my booking?

Yes of course, we just request six weeks notice to be able to offer you a full refund. For any cancellations after the six week point, if there is an alternative date available we will endeavour to offer a change of event date. Please note, additional charges may apply when moving dates if furniture has already been loaded or balloons and additional items have been prepped/ordered/made.

If an alternative date cannot be found, if we have at least 2 weeks notice we will refund 50% deposit/50% booking value minus the cost of any additional items or balloons that have been ordered/prepped/made. If the cancellation is less than two weeks from the date of hire and no alternative date can be found/agreed on, no refund will be given.

CHANGES

We understand that it’s tricky knowing your final numbers in advance. For any changes (increase or decrease) up to six weeks before the date of hire, we can accommodate and charge/refund accordingly subject to stock availability. If changes are required to increase numbers with less than six weeks to go, we can accommodate accordingly subject to stock availability and payment of additional hire quantities. If changes are required to reduce numbers with less than six weeks to go, we can only offer a refund on the furniture hire up to a minimum hire quantity of 20 chairs (based on 4 per table) - please note there will not be a refund for any additional items or balloons that have been made/prepped/loaded.

What about breakages?

We're realistic and know that some wear and tear is likely. All we ask is that care is taken and items are left clean and usable. All our items are hard wearing so although we ask for a deposit, we'll only withhold this where we feel suitable care hasn't been taken.

Do you maintain your supplies?

Yes, between every hire we thoroughly clean and sanitise all products, service and check for damage.

What size are the little tables and chairs?

Little white tables: 76cm x 50cm x 50cm (height)

Little white chairs: 28cm (width) x 29cm (depth) x 55cm (height)

28cm (seat width) x 26cm (seat depth) x 29cm (seat height)

4 children per table is perfect for 1-5yr olds. However we do recommend doubling up your tables if you have older children (5-7yr olds) or you are extensively dressing the tables.

Will products ever be substituted?

Upon payment all your items will be reserved for your event. In the unlikely event that any have become damaged from a previous event and this will affect your booking we will contact you immediately and offer a full refund or substitution.

Do you offer ENTERTAINMENT or childcare?

Although we do not offer entertainment or childcare ourselves we can recommend plenty of people who do. All products must be used under supervision.

What about items not listed?

We're always looking to add to our collection so do share your ideas.

How long can I hire for?

Costs indicated are per day (although depending on time of scheduled pick up and drop off the products may be with you for longer). For two days the price will be double but we offer a discounted rate for longer periods.

Do you have insurance?

Definitely. We also have public liability cover up to one million pounds.

What are Your TERMS AND CONditions and Privacy Policy?

Please read our Terms and Conditions online here and our Privacy Policy online here which details how we are compliant with GDPR.