Our terms and conditions of hire
Booking
Your booking is secured on receipt of payment of a 50% deposit (not including the damage deposit) as specified on your order confirmation. Full payment, including the damage deposit, is required six weeks prior to booking. We shall confirm receipt of payment. Payment is taken as confirmation of acceptance of terms and conditions.
STANDARD CANCELLATION POLICY
We request six weeks notice to be able to offer you a full refund. For any cancellations after the six week point, if there is an alternative date available we will endeavour to offer a change of event date. Please note, additional charges may apply when moving dates if furniture has already been loaded or balloons and additional items have been prepped/ordered/made. If an alternative date cannot be found, if we have at least 2 weeks notice we will refund the 50% deposit/50% booking value, and the full damage deposit, minus the cost of any additional items or balloons that have been ordered/prepped/made. If the cancellation is less than two weeks from the date of hire and no alternative date can be found/agreed on, no refund will be given other than the damage deposit.
Changes
We understand that it’s tricky knowing your final numbers in advance. For any changes (increase or decrease) up to six weeks before the date of hire, we can accommodate and charge/refund accordingly subject to stock availability.
If changes are required to increase numbers with less than six weeks to go, we can accommodate accordingly subject to stock availability and payment of additional hire quantities.
If changes are required to reduce numbers within the 1 - 6 weeks before your hire date, we can only offer a refund on the furniture hire down to minimum hire quantity of 20 chairs (based on 4 per table) - please note there will not be a refund for any additional items or balloons that have been made/prepped/loaded. For any reductions in numbers with less than one week to go until your hire, we can only offer a refund on the furniture hire by a maximum of 5 chairs and down to a minimum hire quantity of 20 - please note there will not be a refund for any additional items or balloons that have been made/prepped/loaded.
Cleaning
We ask that all furniture is thoroughly cleaned before the agreed pick up time. If the items have not been cleared of debris and cleaned sufficiently we may withhold part of the deposit for cleaning. This is limited at £1 per item. For example 20 chairs and 5 tables, maximum cleaning charge would be £25.
damage Deposit
A damage deposit will be detailed on your quote and invoice, and payment of this is required six weeks prior to hire.
We are realistic in our expectations and know some wear and tear is likely, we do ask that care is taken and items are left in a clean, useable state. The items we supply are hardwearing so although we do ask for a damage deposit, we only withhold this where we feel suitable care has not been taken.
Drinks, food, and coloured icing can cause staining on the furniture, so we request that all spillages are cleared up as soon as possible to reduce this risk. Arts and crafts can also cause damage or staining, and we would advise using a tablecloth where possible, especially if glue is to be used. Please take care when newspaper, confetti and streamers get wet on the tables, as these can stain..
Any staining that cannot be removed from the furniture by cleaning alone will result in the furniture requiring a repaint - WATK charges a £5 per item (tables, chairs) painting fee for this and this will be removed from the damage deposit.
Items must not be left outside overnight or in the case of bad weather. Any more serious damage to the furniture will be reviewed on a case by case basis.
Refund of the damage deposit will be processed ASAP after collection/return of items (typically within 3 working days) by bank transfer. Please ensure you provide WATK with your bank details for this refund, either prior to the hire or immediately after. If we have not received your bank details, we will request these from you however if we have not received them within 30 days of your hire we cannot be held responsible for chasing this up.
Maintenance
Between each hire we clean and sanitize all products, service and check for damage. If you feel that an item hire does not meet these high standards we ask that you let us know immediately and not after the product has been hired.
Substitutions
All items are reserved for a specific customer's event. In the unlikely event that the product(s) you have booked become damaged from a previous event and this will affect your booking we will contact you immediately and offer a full refund or substitution.
3rd Parties (e.g childcare)
We have links to many other suppliers and providers. We are not responsible for the services of a 3rd party and you will need to agree to their terms & conditions directly.
Delivery
We have a flexible approach to delivery and collection. Our delivery and collection charges are detailed on the website. We attempt to combine deliveries where possible to provide the best value to our clients.
Exact delivery times can be subject to traffic and other factors out of our control. We will provide you with an expected delivery and collection time and endeavor to update you of delays as soon as possible. Partial refunds will not be given for late delivery or collection.
We cannot accept responsibility from any loss, damage, or expense arising from industrial action, terrorist activity, adverse weather conditions or any other event outside our control.
Unforeseen Circumstances
If equipment cannot be supplied on the agreed date because of circumstances beyond our reasonable control, a full refund will be made and What About The Kids Ltd will not be liable to pay further compensation to the Hirer.
The liability of What About The Kids Ltd for any claims made by the hirer will not exceed the contract charge and does not extend to any consequential or financial loss caused by late or non-delivery, unsuitability, breakdown or lawful repossession.
Multiple day hires
Products must be in a secure location overnight and not left outside. You will be required to pay the entire replacement value for any products lost or stolen.
Supervision
As a term of our public liability insurance all products must be used under supervision for which you are responsible. By agreeing to these terms and conditions you are accepting full responsibility for the security and safe use of the equipment until collection or return to What About The Kids Ltd and are confirming you have arranged supervision or have notified all parents that they remain responsible for their children.
Event photography
We always encourage our customers to share pictures of your events which feature our products. Any photos or commentary provided may be published on our website or social media, in providing such content to us you are agreeing for this to be used publicly and for promotional purposes.
Complaints
In the first instance of a complaint, please contact us directly via the contact details listed so we can resolve your problem.
Your Details
Your contact and personal details may be kept by us for future mailings and news if you have indicated you wish to be kept informed on your enquiry form. You may opt out of receiving emails at any time by contacting us. For more details please read our Privacy Policy here.
Last Updated 15 Dec 2022. WATK retains copies of previous versions, please contact bookings@whataboutthekids.co.uk if you would like to request a copy.